Why Order Fulfillment and Customer Service Go Hand-in-Hand

Are you the owner or employee of an order storage and fulfillment company? Are you looking for ways to improve your processes and increase customer satisfaction? If so, look no further. Throughout this article, we, Forte Frozen, a cold storage company with locations in California, Oregon, Utah, Texas, and Florida, will discuss how a well-functioning order fulfillment process is essential to delivering great customer service. 

Our company and staff have been in the cold storage and e-commerce fulfillment industry for over twenty years and have received countless reviews from happy and satisfied customers. Over the years, we’ve realized that delivering great customer service starts with the quality and efficiency of our work and fulfillment process.

To begin, it is crucial to remember that customers have plenty of choices when it comes to choosing an order fulfillment company, especially if they are based close to a large city. Because of this, it is crucial that you set yourself apart by delivering great customer service. Reviews spread like rumors, especially if they are bad, so be sure to take each customer’s needs and wants seriously and go the extra mile to show that you and your company care about their success.

The first step in delivering great customer service is to evaluate your workflow and processes to be sure that they have your client’s best interest in mind. Are you efficient with your client’s time and money? Do you communicate effectively and often to them? Do you provide any value-added services? Are you flexible and open to creating unique packages and services to satisfy their needs? 

These are all questions you should be asking yourself regarding your company’s fulfillment processes. If the answers are all “yes,” then you are on the right track. If not, it’s time to brainstorm new ways to produce well-functioning services.

Overall, like any company in any industry, having efficient, well-functioning processes and services goes hand-in-hand to delivering great customer service. If your employees work well together to get results delivered in a timely and efficient manner, that effort will shine through in your final work and your clients will notice it. 

On the other hand, if your processes aren’t well-functioning, you are experiencing errors in work, and don’t meet deadlines, your end result will not be satisfactory. Great customer service starts with great work ethic and well-functioning processes. If you put the time and effort in, you are bound to receive the results and reviews you are searching for!

Ready to improve your customer service by switching to a 3PL that cares? Contact Forte Frozen today. And, be sure to download our free infographic to learn more about our value-added services!